Patients Frequently Asked Questions

Q: What do I do when I'm finished using my equipment?

A: Fill out this form and a patient services reprenstative will contact you to arrange pickup of your equipment.

Q: Will my insurance company pay for my rental equipment?

A: Each insurance plan has different reimbursement guidelines for coverage for our equipment. We will gather your insurance information prior to your use and we attempt to get a “commitment” from your insurance carrier. It is important that you also attempt to contact your insurance carrier regarding coverage, because you are ultimately responsible for payment.

Q: What if my insurance company doesn’t pay for the medical device prescribed for me by my doctor?

A: Upon receiving a copy of your current contract/policy, we can determine exactly what benefits are available that may obligate your insurance company to pay the claim.

Q:What if I was involved in a personal injury and have an attorney?

A: Upon receiving the attorney’s information, we can have a 'letter of protection' signed by the patient and by the attorney, and accept a lien as payment. Which means we get paid out of the possible settlement.

Q: What if I was involved in a Workers’ Compensation Claim?

A: If you were involved in a Workers’ Compensation injury that was filed and accepted by your employer, then the insurance carrier for your employer will pay for everything.

Q: Do I have to pay if my insurance does not cover the prescribed items?

A: Unfortunately, you do. All amounts are due from the patients. Payment arrangements can be made if necessary.

Q: If I have questions about what is being billed, who do I call?

A: You can call our toll free number 866-327-7088 and ask to speak to someone in the reimbursement or billing department.

Q: Can I make monthly payments?

A: Yes,  we offer a 90 day payment option.  You can work with our billing department to arrange payment of your bill in small increments. However, the total must be paid within 90 days.

Q: Who should I contact if my equipment isn't working?

A: If you have any difficulty with the use of your machine, you can call an R&M Rehab representative at (866) 327-7088.  A  representative is on call 24 hours per day and 7 days per week. 

Q: How do I order additional electrodes for my TENS or NMES unit?

A: To order additional electrodes you may contact EMPI at 1-800-328-2536 and ask for a patient care representative.
Home About Us Patients Professionals Products Opportunities Contact us Secure Area
Copyright © 2018 R&M Rehabilitation. All rights reserved.